Privacy at Brivaleon florists
How we collect, use, and safeguard your information
Introduction to privacy policy
We are committed to protecting your privacy and handling your personal data with care and responsibility. This policy explains how your details are managed on our website and throughout your interactions with us.
We follow all Australian privacy laws, including the Australian Privacy Principles, to ensure transparency, control, and security when you use our products or services.
What data we collect
We collect only the information necessary to process orders, deliver products, and respond to your enquiries. You control the data you share.
Data you give us directly
- • Contact information provided on order or enquiry forms
- • Delivery addresses shared for order fulfilment
- • Feedback or reviews you submit by email or online
- • Payment-related information for processing orders
- • Special requests or custom preferences
Data we collect automatically
- • Website browsing behaviour to optimise user experience
- • Device and browser details for technical support
- • Usage statistics for service improvement
- • Referral links and traffic source information
- • Non-personally identifying analytics data
How your data is used
Your information is used to deliver orders, process payments, improve our services, and communicate with you about your requests or feedback.
- • Activate and deliver your orders
- • Respond to your enquiries promptly
- • Personalise recommendations based on your preferences
- • Maintain site safety and reliability
- • Send service notifications or delivery updates
- • Analyse trends for business enhancement
- • Comply with legal or regulatory obligations
Your rights: We are dedicated to giving you control over your details. You have the right to access, update, or request removal of your data at any time.
Sharing information
We only share your data with trusted partners who help fulfil orders or support our technical operations, never for unrelated marketing purposes.
How we use service providers
Direct partners may include payment processors, delivery couriers, and IT support, each under contractual data protection obligations.
Legal obligations and access
Certain data may be shared if required by law, regulation, or valid legal process.
Use of anonymous statistics
Aggregated data, stripped of personal details, helps us improve services.
Your privacy rights
You can exercise your privacy rights by contacting us directly at any time. No account is required to make these requests.
- • Request and access your stored data anytime
- • Update any incorrect or incomplete details
- • Ask for deletion of your data upon request
- • Obtain a copy of your data for transfer
- • Object to processing for specific purposes
- • Request restriction of specific uses
For privacy concerns or requests, contact our team. We aim to address all situations promptly and transparently.
How we protect your security
We use technical safeguards and regular reviews to keep your data protected from unauthorised access or misuse.
Technical security steps
- • SSL encryption for website traffic
- • Secure payment gateways and data storage
- • Regular vulnerability scans and patches
- • Access controls for sensitive data
Organisational practices
- • Staff training on privacy and security
- • Restricted data access based on roles
- • Clear data handling procedures regularly reviewed
- • Incident response plan for data issues
How long we hold your data
We retain information only as long as needed for order fulfilment, legal compliance, or ongoing customer relationships. Data is securely deleted when no longer required.
- • Stored for active accounts only
- • Not collected or used here
- • Retained for necessary follow-up
- • Kept for transaction records only
- • Opt-in only, can unsubscribe anytime
Data is reviewed periodically for secure removal.
International data transfer
All information is processed within Australia where possible, but some service provider data centres may be located overseas.
- • Partners required to comply with Australian privacy
- • Sensitive data encrypted before transfer
- • Transfers only when essential for service delivery
- • Regular evaluation of provider protections
Cookies and tracking tools
Cookies personalise your website experience and improve site performance. You can manage your cookie preferences anytime.
Cookie types used
- • Core functionality like shopping cart and checkout
- • Site analytics and performance improvements
- • Remember your preferences and region
- • Features like login or saved items
Your browser gives you control over cookies. You can delete, limit, or opt out using browser settings.
Policy changes and updates
From time to time we may update our privacy policy to reflect service or legal changes. We recommend checking this page regularly.
- • Email notice if material changes occur
- • Site banner for significant updates
- • Date of recent updates always shown
- • Customer service available for clarifications
Major updates will be communicated clearly.
Contacting us
Direct questions or requests relating to privacy rights to our support team.
Brivaleon
570 Bourke Street, Level 17 & 24, Melbourne, VIC 3000 Australia
Phone: +61 2 0745 1967
Email: content@brivaleon.world
Policy reviewed December 2025
Policy effective December 22, 2025